Refund Policy
Transparent and fair refund prerequisites for your assurance
Overview
We at EquityCommonsDesk know that plans can change, therefore we are committed to a straightforward and lucid refund protocol. Herein are the terms under which refunds can be processed for our yacht charter services.
Examining this policy thoroughly before arranging a booking is essential. Undertaking a booking with EquityCommonsDesk signifies your acceptance of these reimbursement conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Prior to Charter
Eligibility: Full refund aside from service charges
Turnaround: 5-7 business days
Service Charge: £50 for credit card transactions
Prerequisites: Written request needed through email or telephone
24-72 Hours Prior to Charter
Eligibility: Half of the total charter bill
Turnaround: 7-10 business days
Service Charge: £25 subtracted from the refund
Prerequisites: Accepted justification needed; processing costs incurred
Less than 24 Hours Prior to Charter
Eligibility: No reimbursement afforded
Exemption: Extreme scenarios may be contemplated
Alternative: A charter credit might be granted at the discretion of the management
Prerequisites: Supporting papers necessary for emergency scenarios
Weather-Related Cancellations
Our Commitment to Weather Concerns
Your safety prevails. Should unfavorable weather conditions make charter operations perilous as concluded by our accredited captain, we extend adaptive options:
- Full Refund: Issued when rescheduling isn’t feasible
- Rescheduling: Change your booking to another available slot with no extra fee
- Charter Credit: A voucher useable for a year from the initial charter date
Weather Evaluation Procedure
Our weather appraisal comprises:
- Assessment of wind velocity and compass direction
- Estimation of wave measurements and maritime state
- Forecasts of visibility and likelihood of precipitation
- Admonitions and alerts from the Coast Guard
- Pro assessment of safety from our captain
Decision Making: Deliberations on weather-induced cancellations are made at least 4 hours ahead of the scheduled departure.
Medical Emergency Refunds
Exceptional Instances
We recognize that health emergencies are sudden. The following occurrences might warrant extraordinary consideration:
- Acute ailment or harm necessitating hospital admittance
- Demise in the nearest kin
- Mandatory military assignment or immediate recall
- Legal obligation such as jury duty or a subpoena
- Catastrophes impacting journey logistics
Proof Obligations
Emergency refund applications mandate the following documentary proofs:
- Hospital accreditation or medical note
- Obligatory death acknowledgement (when applicable)
- Authorized military directives
- Official court orders or jury notices
- Crisis proclamations or travel alerts
Procedures: Emergency reimbursements process within 3-5 business days following the procurement of relevant documents.
Operational Cancellations
Vessel Malfunctions
Should the assigned boat encounter operational failures unresolvable:
- Substitute Vessel: Attempts to offer an equivalent exchange will be made
- Complete Refund: If an appropriate exchange cannot be found
- Partial Reimbursement: If the alternative has price disparities
- Recompense: Extra offerings may be considered for the trouble
Unavailable Crew
In exceptional cases of crew unavailability:
- Efforts to provide a replacement crew will be made
- Total refund in case of inability to proceed with the charter
- Rescheduling at zero additional cost
Refund Processing
Refund Method
Reimbursements will revert to the initial method of payment:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Fees for Processing
Credit Card Transactions
£50 charge for cancellations before the 72-hour mark
Bank Transfer Reimbursements
£25 charge applicable to all bank transfer refunds
International Transactions
Surcharge could apply to reimbursements involving international banking
Charter Credits
Occasions for Credits
In particular scenarios, credits may be extended instead of cash refunds:
- Late terminations (under 24 hours)
- Cancellations due to weather
- Requests for voluntary rescheduling
- Service disruptions
Details on Credits
- Validity: One year from the date of issuance
- Non-Transferable: Credits cannot be exchanged with others
- Value: Equivalent to the full cost of the charter
- Applicability: Redeemable for any available cruise
- Expiry: No continuations past the 12-month limit
Partial Service Reimbursements
Service Disruptions
In case your travel is impeded or cut short by means we manage:
- Refund in proportion to unused duration
- Credit for equivalent future travel
- Gratis services or enhancements
Guest-Induced Interruptions
Early trip cessation due to violations or misconduct of guests will imply:
- No return of funds for the remaining time
- Obligatory full payment completion
- Possibility of additional costs
Dispute Resolution
In case of disagreements concerning reimbursement judgement, you might:
- Advocate for a supervisory reassessment
- Provide supplementary information or evidence
- Seek mediation via consumer protection entities
- Pursue legal actions under relevant law
Initiating a Refund Request
Step 1: Reach Out
Present your request through:
- Email: [email protected]
- Phone: +44 20 8123 4567
- In person at our marine facility
Step 2: Compiling Information
Enclose the ensuing details in your petition:
- Proof of reservation number
- Scheduled date and time of the yacht excursion
- Grounds for annulment
- Appropriate backing papers (if relevant)
- Chosen method for the reimbursement
Step 3: Examination and Finalization
Our crew will acknowledge receipt of your plea within a day, assess it against our policy, make a verdict in two days max, and conduct approved reimbursements within the times noted.
Important Points to Note
- Every plea for refund should be documented formally
- Reimbursements are executed in £ even if the initial payment was made with a different currency
- We highly suggest obtaining travel insurance
- Our policies may be revised with a month's notice
- Refunds conform to prevailing taxes and legal provisions
Contact Data
For inquiries or to place a request for a refund:
Refunds Division
EquityCommonsDesk Marine Services Ltd.
Marina Point, Docklands
London E14 9XD
United Kingdom
Phone: +44 20 8123 4567
Email: [email protected]
Operational Hours: Monday–Friday, from 9:00 AM to 5:00 PM